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Refund Policy

Section 1: Cancellation
You can cancel your order within 24 hours of placing an order. Please allow 3-5 business days for a refund to be sent to your original payment method.

Section 2: Returns

We offer a 7-day return policy, if you are not completely satisfied with your purchase, you may return the item in its original condition for a refund or exchange. For detailed instructions, please contact us! (Email:fzxf99@yeah.net /WhatsApp)

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

To return your product, please email us at (Email:fzxf99@yeah.net)

You will be responsible for the shipping costs when returning your item. Shipping costs are non-refundable.

If you are shipping an item valued at more than $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item

Exchanges (if applicable)

We only replace defective or damaged items. If you receive a damaged or defective product, you can contact us within 48 hours of the product's arrival to inquire about the defective product. You can contact us at (fzxf99@yeah.net)

To be eligible for a return or exchange, your item must be unused and in the same condition as you received it. It must also be in its original packaging.

You will be responsible for paying for shipping when returning an item. Shipping costs are non-refundable.

If you are shipping an item valued at over $100, you should consider using a tracked shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Depending on where you live, the time it takes for your exchange product to reach you may vary. Please be patient!

To complete a return, we require a receipt or proof of purchase. Please do not return your purchase to the manufacturer.

In some cases, any item that is not in its original condition is damaged or missing parts due to no fault of ours. Contact our team to get you a replacement.

Note: Our policy is valid for 7 days. If it has been more than 7 days since you received your item, unfortunately, we are unable to provide you with a return refund or exchange.

Refunds (if applicable)

Once we receive and inspect your return, we will notify you by email that we have received your return. We will also notify you of the approval or denial of your refund.

If you are approved, your refund will be processed and automatically credited to your credit card or original payment method within a certain number of days.

Delayed or missing refunds (if applicable)

If you have not received your refund, first check your bank account again.

Then contact your credit card company; it may take some time for your refund to be credited.

Next, contact your bank. Refunds usually take some processing time to be credited.

If you have done all of this and still have not received your refund, please contact us at (email:fzxf99@yeah.net).

Shipping Policy

We offer free shipping to most countries! Please note that it takes us an average of 2 to 3 business days to complete your order before we can ship it. Rest assured that we are doing everything we can to get your order to you as quickly as possible! Once your order is shipped, the estimated delivery time is 10 to 21 business days, depending on your country or region. Please take into account any holidays, natural disasters, or epidemics that may affect delivery time.

If you spend $1,000 on products in the store, you can get DHL and UPS express delivery for free. If you do not exceed, you can contact customer service in advance to inquire about DHL and UPS express delivery. (fzxf99@yeah.net)
Other countries specify (areas) that cannot be shipped, please contact customer service in advance to get information.

For pre-ordered or out-of-stock items:

If your order contains pre-ordered or out-of-stock items, we will immediately ship any items we have in stock, and will ship pre-ordered or out-of-stock items as soon as they are available. So if you ordered multiple items in an order and only received some of them, don't worry; you will receive the other items soon.

Track Your Order:

If you provide a mobile phone number, you will receive a confirmation email and/or SMS with a tracking ID and a link to track your package's journey. To track your package, you can visit our tracking page.

Please allow 3 business days for tracking information to appear. (It takes time for packages to be shipped from our warehouse knife distribution center.)

Wrong Address Disclaimer:

It is the buyer's responsibility to ensure that the shipping address entered is correct. We do our best to expedite processing and shipping times, so there is always a small window to correct an incorrect shipping address. If you believe you have provided an incorrect shipping address, please contact us immediately at (fzxf99@yeah.net).

Returns:

By placing an order with FZXF Store, you are responsible for the shipping costs of returning your package to FZXF Store. For more information on how to return an item, please refer to our Refund Policy.

Lost/Stolen Packages:

The online store is not responsible for lost or stolen packages. If your tracking information indicates that your package was delivered to your address but you have not received it, please report it to your respective shipping carrier using the information provided to you on our tracking page. If you have any further questions about how to do this, please contact our customer support team at email.

Privacy Policy

Section 1 - What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us, such as your name, address, and email address.

When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

Section 2: Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collection and use of that information for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If you change your mind after you opt-in, you may withdraw your consent for the continued collection, use or disclosure of your information at any time by contacting us at (fzxf99@yeah.net)

Section 3: Payments

We strive to make your shopping experience as convenient as possible. We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Please ensure that your payment method is secure before completing your purchase.

Section 4: Disclosures

We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service.

Section 5, Third-Party Services

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide for your purchase-related transactions.

For these providers, we encourage you to read their privacy policies so that you can understand how they handle your personal information.

In particular, remember that certain providers may be located in or have facilities located in a different jurisdiction than you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction in which that service provider or its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States law, including the Patriot Act.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer subject to this Privacy Policy or our website's Terms of Service.

Links

When you click on links on our store, they may direct you away from our website. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy statements.

Section 6: Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, that information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement additional generally accepted industry standards.

Section 7 - Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province, or that you are the age of majority in your state or province and you have given us your consent to allow any of your minor dependents to use the site.

Section 8: Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will be effective immediately upon posting them on the site. If we make material changes to this policy, we will notify you here that the policy has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

Questions and Contact Information

If you would like to access, correct, amend or delete any personal information we have about you or just want more information, please contact our Privacy Compliance Officer at (fzxf99@yeah.net)